ChainConnect resources for head office staff

Important! This site provides checklists and support materials for audits before 1st January 2024If you need support for audits taking place from 1st January 2024 onwards, please click here to visit the new customer support website.

These resources are for head office staff working under our ChainConnect programme. If you are a chain or group of 10 or more properties, and are interested in streamlining Travelife certification across your group, then click here to learn more about ChainConnect.

ChainConnect certification plan

We recommend you follow our 6 Step Certification Plan so that you are as prepared as possible for the ChainConnect HQ Visit and the individual audits at your properties.  This will give all of your hotels the best chance of achieving Travelife Gold Certification.

Preparing for the head office meeting

The head office meeting is an important part of what makes ChainConnect so successful.  During the meeting we will review the central documents, policies and procedures you have in place that will help your individual properties gain Travelife Certification.  We will give you advice about how to roll these out across all your locations and after the meeting, we will send you a report that explains what further improvements you need to make before the individual audits take place.

Useful links