COVID-19 information and resources

Travelife resources

COVID-19 OPERATIONAL GUIDANCE KIT
Information to help hoteliers make decisions about how to ensure they are putting the health and safety of people first, whilst minimising their environmental impacts and continuing their important community support work, as well as caring for their staff. 

COMMUNICATING WITH GUESTS
Your sustainability work and COVID-19 prevention measures will only be effective if you have the support and cooperation of your guests. In this guide we have provided some tips and examples to give you ideas for your own communications.

A FLYER FOR YOUR GUESTS
Information for travellers about the things they can do to support COVID-19 recovery, and to travel responsibly so they can help build back a better tourism industry.

Audits during the COVID-19 pandemic

We know that our Members around the world are facing operational difficulties due to the pandemic, with many hotels facing long-term closures, staff cuts and other cost reduction measures, alongside having to invest more time and money in COVID-19 prevention measures, all whilst coping with an unprecedented drop in occupancies. 

Sustainability remains a critical issue for tourism, with increased focus on climate change and how our industry impacts local communities and economies.  For that reason, we have put in place some new measures to help hotels achieve and/or maintain certification during this challenging time. 

Click here to view this information in full as a PDF (English, Español, Ελληνικα, Türkçe) and if you have any questions please email auditoperations@travelife.org.

New audit preparation resources

We have e-learning modules to support new staff or those that need a refresher, along with a simplified self-assessment tool and numerous templates, examples and guides to help you understand how to comply with our requirements. 
Read more.

Special considerations around waste, water and chemicals

Many of you are being asked to use more chemicals, water and single-use plastics in order to implement coronavirus prevention measures.  Our auditors have been warned about this and we will be using more discretion when assessing compliance due to these issues.
Read more.

Advice for hotels with unusual operating conditions

We understand that many properties will have made changes to normal operations due to the pandemic. If you are not sure if your audit can or should go ahead, you can contact us for advice.
Read more.

COVID-19 safety during audits

We have given our auditors a number of recommendations about how to reduce COVID-19 transmission risks when they are auditing and share these with hotels before their audit.
Read more.

Flexible policies

You  have 6-months to make any improvements identified during your audit with further extensions available for hotels that close after their audit takes place.  We are also offering certification extensions to properties that are closed when their audit is due and will reschedule your audit at no cost if it is cancelled at the last minute due to new travel restrictions or an outbreak at your property.
Read more.

Discounted COVID-19 membership renewal fees

We have discounted our normal membership renewal fees in recognition of how challenging the pandemic is for all of our Members.  These prices are valid for renewals that are paid before 30th June 2022.

Certification extensions for properties that are closed due to COVID-19

VIEW IN OTHER LANGUAGES
Click here to open a summary of this information in Español Ελληνικά  Türkçe  Français

MEMBERS WITH SCHEDULED AUDITS
Click here to read our policy about what happens if you or your auditor needs to cancel your scheduled audit due to COVID-19.

COVID-19 resources from our partners

ABTA POST-PANDEMIC RECOVERY GUIDE
Produced by ABTA, the UK travel association,  this guide works along side their Accommodation Health and Safety Technical Guide and is available in English, Arabic, French, German, Greek, Italian, Portuguese, Spanish and Turkish.

Click here for download instructions that are strictly for Travelife Members.

FREE PLASTICS E-LEARNING
GreenerGuest and Intertek Cristal have joined forces to create interactive e-learning for hoteliers with a focus on reducing plastic whilst meeting hygiene standards.  

Click here to access the free training.

GLOBAL TOURISM PLASTICS INITIATIVE (GTPI)
GTPI have produced recommendations for the tourism sector to continue taking action on plastic pollution during COVID-19 recovery.

Click here to visit the GTPI website where you can find this information and more details about the initiative.

General COVID-19 news and resources

Lamentamos que esta sección no esté disponible en español.

This is a list of articles, tools and resources we have found that our Members might find useful. 

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