COVID-19 Member Survey | Sustainable Hotel and Accommodation Certification Label

Thank you for taking the time to complete this anonymous survey. Your answers will help us understand more about how the COVID-19 pandemic is affecting our Members and what support you might need from us. It will also help us represent the concerns and issues the accommodation sector is facing in terms of sustainability when we talk to other organisations we work with such as tour operators, industry associations and NGOs.

We encourage you to answer honestly so this survey is anonymous, we only ask for your country. We are sorry that we have not had time to provide translations in Spanish, Greek and Turkish like we normally do. However, if you open the survey in Google Chrome, you may be able to use the Google Translate button in your browser to help you.

Travelife COVID-19 Member Survey

I am completing this survey on behalf of one hotel/property
I am completing this survey for 2 or more hotels/properties

What country is your property located in? If you are completing this survey for more than 1 property, please list all of the countries. *

Have you stayed open through the pandemic? *

Yes
No
Some of our locations have stayed open

Which of the following social actions have you taken in response to COVID-19? You may select more than one. *

Donated food or other supplies to local people in need
Donated food or other supplies to local health services
Donated rooms to local health services
Offered discounted rooms, food or other amenities to local health services
Other
None of these

Which of these general actions have you taken? You may select more than one. *

Communicated to our clients about our sustainability work
Maintained our sustainability commitments (e.g. continuing to reduce water consumption or energy use)
Taking additional steps for our staff to help them respond to COVID-19 (e.g. more flexible hours, allowing more staff to work from home)
Other
None of these

Please list any other sustainability resources you would find useful during the COVID-19 pandemic.

Your operations

Please tell us about any planned operational changes you will be making (or have already made) to address concerns around coronavirus transmission. This will help us assess what additional support our Members might need to maintain sustainability commitments whilst increasing hygiene measures. It will also help us to assess if we need to provide any additional training to our auditors.

Before the COVID-19 outbreak, did you offer any buffet meal services?

Do you (or did you before coronavirus) offer a self-service buffet for staff? *

Will you be making any other operational changes to prevent virus transmission?

How do you feel about the following statements?

These will help us assess what impact COVID-19 has had on sustainable tourism.

Sustainability is still an important part of our business *

Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
Item #1 Strongly Disagree	Item #1 Disagree	Item #1 Neutral	Item #1 Agree	Item #1 Strongly Agree

Sustainability will be MORE important to our business after COVID-19 *

Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
Item #1 Strongly Disagree	Item #1 Disagree	Item #1 Neutral	Item #1 Agree	Item #1 Strongly Agree

Sustainability will be MORE important to our guests after COVID-19 *

Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
Item #1 Strongly Disagree	Item #1 Disagree	Item #1 Neutral	Item #1 Agree	Item #1 Strongly Agree

We plan to renew our Travelife membership when it expires *

Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
Item #1 Strongly Disagree	Item #1 Disagree	Item #1 Neutral	Item #1 Agree	Item #1 Strongly Agree

We are concerned about how we can control the use of plastics whilst maintaining higher levels of hygiene to prevent virus transmission *

Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
Item #1 Strongly Disagree	Item #1 Disagree	Item #1 Neutral	Item #1 Agree	Item #1 Strongly Agree

We are concerned about how we can control the use of chemicals that may harm the environment whilst maintaining high hygiene standards to prevent virus transmission *

Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
Item #1 Strongly Disagree	Item #1 Disagree	Item #1 Neutral	Item #1 Agree	Item #1 Strongly Agree

Are you willing to answer some more general questions?

We have some more detailed questions that will help both Travelife and the travel and tourism organisations that we work with to understand the impact of COVID-19 on the accommodation sector. Would you mind answering some more? Please remember that your answers are anonymous and only your country will be shown to us.

Is there anything else you would like to tell us?

Phone

Your operations

How do you feel about the following statements?

Are you willing to answer some more general questions?

How do feel about the following statements?

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