{"id":24812,"date":"2025-01-28T08:43:37","date_gmt":"2025-01-28T08:43:37","guid":{"rendered":"https:\/\/travelifestaybetter.com\/?page_id=24812"},"modified":"2025-02-18T12:41:45","modified_gmt":"2025-02-18T12:41:45","slug":"impartiality","status":"publish","type":"page","link":"https:\/\/travelifestaybetter.com\/es\/impartiality\/","title":{"rendered":"Impartiality"},"content":{"rendered":"
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Esta secci\u00f3n actualmente solo est\u00e1 disponible en ingl\u00e9s.<\/span><\/span>\u00a0Lo siento por los inconvenientes ocasionados.<\/span><\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Travelife cannot guarantee the accuracy of Google translations.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Our impartiality and consistency policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Version 1.0 (P:P) | January 2025<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Travelife Ltd owns, operates and manages the Travelife Accommodation Sustainability Certification (TASC) scheme, acting as both the owner of the scheme and the conformity assessment body that certifies tourist accommodation providers against the scheme.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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The purpose, objectives and core goals of the TASC scheme<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The purpose of Travelife is to help ensure the long-term viability and success of the tourism industry so that it can continue to provide economic, environmental and social benefits on a global scale. Sitting specifically within the accommodation sector of the tourism industry, the TASC scheme has two simple objectives:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tObjective 1: Driving up standards in accommodation sustainability<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The Travelife Certification requirements have been carefully developed to ensure they are useful, relevant and meaningful in terms of improving the impact the accommodation sector has on people and the planet. The current requirements are based on 20-years experience with developing accommodation sustainability standards, auditing and certifying against them. We also ensure that we consult with stakeholders and experts when reviewing the requirements, and that we have aligned them with the Tourism Sustainability Certifications (TSC) Alliance<\/a> standard, the GSTC Industry Criteria for Hotels<\/a> as well as the UN SDGs<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Our certification process has been designed to ensure it is consistent, impartial and robust so that regardless of the type of accommodation and the location, stakeholders know what to expect from a Travelife Certified property. This is why we insist on 100% compliance with all the certification requirements and why a full independent onsite inspection audit is required. This is also why a certification is only valid for two years and why our process must be repeated in full if a property wishes to recertify. It is also why we do not offer multi-site certification or any other type of sampling that would certify a hotel chain or group.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Ensuring we stay on track with our purpose and objectives involves us continually striving to meet four core goals. They drive the decisions we make, the policies and processes we implement and the general way that we operate and manage the TASC scheme.<\/p>\n

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  1. Improve the impact of the accommodation sector on people and the planet.<\/li>\n
  2. Consistently maintain the highest levels of quality, impartiality, reliability, credibility and independence.<\/li>\n
  3. Continually increase the number of accommodation providers that are Travelife Certified.<\/li>\n
  4. Ensuring the ongoing financial viability of Travelife Ltd.<\/li>\n<\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    The importance of impartiality and consistency<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    The success of Travelife relies on the credibility of our certification scheme. This credibility is centered on independence, impartiality, fairness and consistency. Without this credibility, our certification will almost certainly lose respect with stakeholders feeling that they cannot rely on our certification mark as an indication that an accommodation provider meets our standards. Accommodation providers may feel that we offer no value to them because they cannot rely on us to treat them fairly.<\/p>\n

    Independence<\/strong><\/p>\n

    This is about us ensuring that we do not allow third parties to influence our decisions for their own interests. This is a particular problem if their interests do not line up with the purpose, objectives, core goals and guiding principles of the TASC Scheme. \u201cTheir own interests\u201d could relate to their finances, their reputation, mitigating their own risks or promoting their own sustainability agenda.<\/p>\n

    Impartiality<\/strong><\/p>\n

    This relates to ensuring that we make decisions based on facts, evidence and reasoned judgement. It means that we continually do our best to put aside our personal biases and prior experiences when making decisions, especially compliance and certification decisions. Impartiality is perhaps the most important behaviour we must display yet, simply due to human nature and the way society works, it can be the hardest to consistently display and is very difficult to monitor.<\/p>\n

    Consistency<\/strong><\/p>\n

    This is about the same rules, standards and processes being applied all the time to accommodation providers, auditors and staff. Being consistent is an important part of ensuring we are applying our standards and processes equally and fairly so that everyone can prepare to meet a similar level of expectations.<\/p>\n

    A lack of consistency can result in frustration and a loss of trust because people cannot learn how to meet our expectations between their different interactions with us or cannot make sense of how we make compliance and certification decisions, or any other decisions that may affect them.<\/p>\n

    Our ability to be consistent is largely dependent on our ability to always be independent, impartial and fair. However, it is also influenced by our ability to carry out our tasks effectively and is therefore also dependent on our competencies and other factors that can affect our ability to properly focus on our tasks, such as workplace distractions, stress and fatigue.<\/p>\n

    Fairness<\/strong><\/p>\n

    Fairness is about everyone being treated equally without any favouritism or discrimination. It is also about ensuring that everyone is given the same opportunities for success. Being fair is largely the result of being independent, impartial and consistent. By embedding these qualities into everything we do, the people and organisations we work with should experience fair treatment. But there are other factors that can influence our ability to treat people fairly, or at least their perception of whether we have been fair with them. These primarily relate to our competency and to the logistical aspects of our operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Risks to our ability to be impartial and consistent<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    At Travelife we celebrate the fact that our staff, auditors and stakeholders are diverse and unique individuals. However, we also acknowledge that humans are not robots! We each have our own failings, biases and experience the regular stresses and strains of life, all of which can affect our ability to be impartial and consistent. As such, we have identified a series of risks to our ability to be impartial and consistent that are summarised below. The Embedding impartiality and consistency principles within our business<\/em> section of this policy explains how we mitigate these risks.<\/p>\n

    Personal conflicts of interest:<\/strong> This is when a person\u2019s judgment is affected because they have a personal stake in the outcome of that judgment. It can mean that the person cannot act impartially, and therefore does not make the best decisions. A personal stake could be financial, professional, reputational or emotional. The outcome they are concerned about could be positive or negative. All that matters is that their judgment may be clouded by these outside pressures.<\/p>\n

    Commercial conflicts of interest:<\/strong> This could involve Travelife feeling under pressure to predetermine a certification decision due to a business relationship. It could also involve a certification customer having an unfair advantage or disadvantage due to a commercial relationship that Travelife has. For example, if Travelife offered paid consulting services (we do not!), the properties that could afford to pay for this would be unfairly advantaged over those that could not.<\/p>\n

    Personal biases:<\/strong> Everyone has biases that we have developed through our collective life experiences and influences. Sometimes we are acutely aware of how they make us feel, but often they are so ingrained into our psyche that we are not aware that they are influencing our judgements and decisions.<\/p>\n

    Stress and fatigue:<\/strong> People are known to be less thorough and accurate when they are experiencing high levels of stress, pressure or are simply tired or unwell.<\/p>\n

    Repetition fatigue:<\/strong> This happens when we repeat a similar task multiple times. Our brain tries to help us by memorising the steps in the task, allowing us to think about something else at the same time, or to multitask. It can also happen when we simply get bored with doing the same task repeatedly, and rush to get it finished. In all cases, this can cause us to pay less attention to detail and, in the case of making Travelife compliance judgments and decisions, possibly overlook a non-compliance or vice versa.<\/p>\n

    Bribery and corruption:<\/strong> A bribe is an inducement or reward offered, promised or provided in order to gain any commercial, contractual, regulatory or personal advantage. A Travelife example could involve a hotel offering a bribe to an auditor or staff member in return for a favourable certification outcome.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Embedding these principles within our business<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    One of our guiding principles is to be independent, impartial, consistent and fair. We have summarised what that means above, along with the risks that may prevent us from meeting this principle. Below are the ways we ensure this principle is embedded within our business and how we mitigate the risks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    As part of our QMS, an internal audit is carried out each year to check that we are meeting each of the KPIs listed below that relate to being independent, impartial, consistent and fair.<\/p>\n