Evergreen information and support

This page contains information, support and video tutorials about the new Travelife certifications system, Evergreen.  Members who have already been invited to register can use the buttons below to login to Evergreen or to submit a request for technical support.  

Introducing Evergreen

Introductory video

Click here to view or download this information in English, Español, Ελληνικά or Türkçe

Evergreen is the new Travelife certifications system.   It was custom-built especially for Travelife accommodation providers to manage audits and certifications. 

It contains a profile of each Travelife Member property (name, address, occupancy, star rating etc.), their current certification status and the approved individual users that are associated with the property.

Important!  Evergreen is being gradually phased in for all audits taking place from 1st January 2021.  That means that when you log-in to the system, you will not see information about any audits that took place prior to that date.

What if we have not registered for Evergreen?

Please wait for Travelife to send you an invitation to register for the new system.  New Members will be invited to join immediately and existing Members will be invited a few months before their next audit is due.  This will be sent to the current main Travelife contact that we have on file.  If you wish to make sure that we have the correct contact for your property, please email info@travelife.org or click here to complete an online form to update your property information.

What can it do?

Travelife will allocate your audit in Evergreen so that auditors can upload audit reports directly into the system, including any attachments containing evidence from their audit such as photos, videos and documents.  When an individual customer that has been assigned to a property logs in, they will be able to:

View their current audit/certification status including when their certification expires

Add colleagues to their property profile so that they can also login to Evergreen

Request an audit

Update their individual login details such as name, email address, password and contact phone number

View their audit reports (for any audits carried out after 1st January 2021)

Properties that are Gold Certified after 1st January 2021 will be able to download their Travelife Gold certificate and logo from Evergreen.

View and update their individual property profile

Access the Travelife Member Zone

Information and support

Please make sure you are using the correct browser! Evergreen works best in Google Chrome, Microsoft Edge and Mozilla Firefox.  It has not been designed for Apple Safari and does not work in Internet Explorer because Microsoft will stop supporting Explorer from August 2021.

Video tutorials

VIEWING AND MANAGING YOUR POST-AUDIT IMPROVEMENTS

TRAVELIFE GOLD TOOLS AND RESOURCES

IF YOU FAIL TO ACHIEVE TRAVELIFE GOLD CERTIFICATION

ADDING OR REMOVING YOUR COLLEAGUES