Help and support
This page contains answers to the most commonly asked questions by our Members and links to resources to help you. You can also click here to contact us.
Please be aware that we are working from home due to the coronavirus pandemic and occasionally have problems with telephone calls. If you are having problems reaching us by telephone, then please email info@travelife.org.
Audits and certification
Please click here for more information about scheduling an audit and to submit an online audit request form.
Visit our Audit Preparation page where you will find detailed information about how to prepare for an audit, which Travelife checklist to use, a self-assessment tool and a variety of other resources to help you get ready for audit day.
Please email auditoperations@travelife.org immediately if you need to cancel an audit or change the date of an audit that is already scheduled. Please note that changes within 30-days of your scheduled audit date can incur cancellation fees of up to €1,500 if we have to cover auditor costs for arrangements that have already been made.
Click here to log in to Evergreen, the Travelife certifications system, to check the status of your audit. Email info@travelife.org if you do not have an Evergreen log in.
Click here to log in to Evergreen, the Travelife certifications system, where you can view your improvement report, upload evidence and read messages from the Travelife certifications team about your audit. Email info@travelife.org if you do not have an Evergreen log in.
Click here to log in to Evergreen, the Travelife certifications system, where you can download your Travelife Gold certificate and logo. Email info@travelife.org if you do not have an Evergreen log in. Click here for more information about Gold Packs that contain a specially printed certificate, window decal sticker and an award plaque.
Membership
Click here to log in to Evergreen, the Travelife certifications system, where you can view your Membership expiry date in your property profile. Email info@travelife.org if you do not have an Evergreen log in.
We will send you an invoice when your membership is due for renewal. We accept payment by bank transfer or by card. Please email info@travelife.org if you have any questions about renewing your membership.
RECERTIFICATION FEES FOR INDIVIDUAL PROPERTIES
| Property Size | 2-year certification fee | 2-year recertification fee (for properties renewing a current certification or one that expired less than 12-months ago) |
| Reduced rates may be considered for groups of properties joining at the same time, from the same destination and who agree to group their audits together. | ||
| Micro (Maximum nightly occupancy between 1 and 30 guests) | €940 | €825 |
| Small (Maximum nightly occupancy between 31 and 160 guests) | €1,205 | €980 |
| Medium & Large (Maximum nightly occupancy between 161 and 1,000 guests) | €1,775 | €1,600 |
| Mega (Maximum nightly occupancy 1,001+ guests) | €2,450 | €2,250 |
RECERTIFICATION FEES FOR CHAINCONNECT PROPERTIES
| Group Size | 2-year certification fee (per property) | 2-year recertification fee (per property) (for properties renewing a current certification or one that expired less than 12-months ago) |
| Properties with a maximum nightly guest occupancy of more than 1,000 guests may be charged higher fees. | ||
| Micro (10 to 15 properties) | €1,735 | €1,560 |
| Small (16 to 25 properties) | €1,715 | €1,540 |
| Medium (26 to 50 properties) | €1,695 | €1,520 |
| Large (51 to 100 properties) | €1,675 | €1,500 |
| Very Large (101+ properties) | €1,655 | €1,480 |
Click here to log in to Evergreen, the Travelife certifications system, where you can update information about your property in your property profile. You can also add new users, update your email address and change your password. Email info@travelife.org if you do not have an Evergreen log in.