Help and support
This page contains answers to the most commonly asked questions by our Members and links to resources to help you. You can also click here to contact us.
Please be aware that we are working from home due to the coronavirus pandemic and occasionally have problems with telephone calls. If you are having problems reaching us by telephone, then please email info@travelife.org.
Audits and certification
Please click here for more information about scheduling an audit and to submit an online audit request form.
Visit our Audit Preparation page where you will find detailed information about how to prepare for an audit, which Travelife checklist to use, a self-assessment tool and a variety of other resources to help you get ready for audit day.
Please email auditoperations@travelife.org immediately if you need to cancel an audit or change the date of an audit that is already scheduled. Please note that changes within 30-days of your scheduled audit date can incur cancellation fees of up to €1,500 if we have to cover auditor costs for arrangements that have already been made.
AUDITS FROM JANUARY 2021 ONWARDS
Click here to log in to Evergreen, the Travelife certifications system, to check the status of your audit. Email info@travelife.org if you do not have an Evergreen log in.
AUDITS UP UNTIL JANUARY 2021
Please email certifications@travelife.org to check the status of a current audit.
AUDITS FROM JANUARY 2021 ONWARDS
Click here to log in to Evergreen, the Travelife certifications system, where you can view your improvement report, upload evidence and read messages from the Travelife certifications team about your audit. Email info@travelife.org if you do not have an Evergreen log in.
AUDITS UP UNTIL JANUARY 2021
Please email certifications@travelife.org to check on your improvements or to submit evidence.
AUDITS FROM JANUARY 2021 ONWARDS
Click here to log in to Evergreen, the Travelife certifications system, where you can download your Travelife Gold certificate and logo. Email info@travelife.org if you do not have an Evergreen log in. Click here for more information about Gold Packs that contain a specially printed certificate, window decal sticker and an award plaque.
AUDITS UP UNTIL JANUARY 2021
Please email certifications@travelife.org if you need to request another copy of your certificate or the Travelife Gold logo. Click here for more information about Gold Packs that contain a specially printed certificate, window decal sticker and an award plaque.
Please visit the COVID-19 Resource Kit where you will find detailed information about what to do if you are having problems with Travelife audits due to COVID-19.
Membership
Click here to log in to Evergreen, the Travelife certifications system, where you can view your Membership expiry date in your property profile. Email info@travelife.org if you do not have an Evergreen log in.
We will send you an invoice when your membership is due for renewal. We accept payment by bank transfer or by card. Please email info@travelife.org if you have any questions about renewing your membership. We are currently offer
RENEWAL FEES FOR INDIVIDUAL MEMBERS
| These rates apply to all memberships that expire before 30th June 2021 and replace any usual early renewal discounts that are offered | ||
| Property Size | Normal 2-year Membership Renewal Fee | Special Covid-19 Recovery 2-year Membership Renewal Fee |
| Micro (total maximum occupancy of 1 to 30 guests) |
€520 | |
| Small (total maximum occupancy of 31 to 160 guests) |
€690 | |
| Medium & Large (total maximum occupancy of 161 to 1,000 guests) |
€1,240 | |
| Mega (total maximum occupancy of 1,001 + guests) |
€1,800 | |
RENEWAL FEES FOR CHAINCONNECT MEMBERS
| These rates apply to all memberships that expire before 30th June 2021 and replace any usual early renewal discounts that are offered | ||
| Group Size | Normal 2-year Membership Fee (per property) |
Special Covid-19 Recovery 2-year Membership Fee (per property) |
| Micro (10 to 15 properties) |
€1,230 | |
| Small (16 to 25 properties) |
€1,225 | |
| Medium (26 to 50 properties) | €1,215 | |
| Large (51 to 100 properties) |
€1,195 | |
| Very Large (101+ properties) |
€1,180 | |
| Properties with a maximum nightly guest occupancy of more than 1,000 guests may be charged higher fees. | ||
Click here to log in to Evergreen, the Travelife certifications system, where you can update information about your property in your property profile. You can also add new users, update your email address and change your password. Email info@travelife.org if you do not have an Evergreen log in.
Please visit the COVID-19 Resource Kit where you will find detailed information about what to do if you are having problems with Travelife membership due to COVID-19.