SCHEDULE AN AUDIT
FREQUENTLY ASKED QUESTIONS
(properties scheduling their first Travelife audit)
We recommend that you schedule your audit between 3 and 6-months after you join Travelife. This should give you enough time to assess where you are at, then plan and implement your improvements.
(properties scheduling an audit to renew their Travelife Gold Certification)
To maintain your Travelife Certification, you will need to be audited every two years. We recommend you schedule your audit at least 3-months before your certification expires.
We will do our best to accommodate special requests for dates but are not able to make any guarantees as it will depend on the availability of auditors and their travel schedules. We begin the audit allocation process three months in advance, so the more notice you can give us the better. Once an auditor has been allocated to you, it will be up to you and the auditor to arrange a date and time that suits you both.
If you cancel or change a confirmed audit date within 30-days of the Auditor's scheduled arrival, or refuse to let them carry out a scheduled audit when they arrive, you may be charged up to €1,500 to cover any travel cancellation fees and lost wages that the auditor incurs. Click here to view our Membership Terms & Conditions that explain Travelife and Member obligations for audits.
It is important that our Approved Auditors remain independent, objective and impartial so they must abide to a strict Code of Conduct and sign our Anti-Corruption and Bribery Policy. In order to maintain this independence we do not allow our Members to choose their auditors or vice-versa. We ask our Auditors to declare any connection they have with our Members and we typically will not allocate an Auditor to a property that they have any relationship with, past or present.
REQUEST AN AUDIT
You can request an audit by filling out the form below then someone our Member Support Team will contact you.
It can take us time to find an auditor that is available for your destination. We need at least 4 weeks notice and recommend that you give us a range of dates over the next few months. The more dates you offer, the more likely it is that we can find you an auditor quickly. It is important that your auditor is independent and impartial so we cannot accept requests for a specific auditor that you might know.