Only current Members are able to access the Member Zone. If you have recently joined using a manual payment option (e.g. bank transfer) then Travelife will authorise your access once your payment has been received. We will e-mail you to let you know as soon as your access is approved.
If you are a current Member you can click 'log in' at the top right of this page. You can request a new password at the log in screen if you have forgotten it.
When the hotel is ready (usually 3 to 6-months after joining) they request an audit. The Travelife team then search for a suitable auditor from our global team of around 60 auditors who are independently contracted by us. Once we find an auditor that is available to visit the hotel and who speaks the right language, an audit date will be fixed.
The auditor carries out an onsite audit that normally takes 6 to 8 hours and takes place over one day. This can be shorter for small hotels and longer for larger or more complex properties. The auditor looks for evidence that the property has complied to each of the requirements in the Travelife Standard and then submits a report to Travelife within 7-days.
Click here to learn more about the Travelife auditors
Quality check and improvements
The Travelife Certifications, Compliance and Quality Control team in London then give the report a quality check. Once they are satisfied that the auditor has conducted the audit correctly and has seen sufficient evidence, the report is made available to the hotel. This process can take up to 30-days during peak auditing periods.
If the property met all of our requirements, they are Travelife Gold Certified. The certification is valid for two years from their audit date, at which point they will need to undergo another audit to ensure they can still provide evidence that they comply with the Travelife Standard.
If the property failed 40 or more of our requirements, they will need to pay for and schedule another audit if they wish to continue with the certification process.
If the property failed less than 40 requirements, then they will be advised about what improvements they need to make and what evidence they need to provide to Travelife in order to become certified. They must begin this process within one month of receiving their audit report and complete it within 6-months. If they are unable to comply within this time frame then they will need to pay for and schedule another audit.
Click here to learn more about the Travelife certification process for individual properties and click here to learn more about the certification process ChainConnect properties.