Meet Bernd Singendonk, a Travelife Approved Auditor

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Meet Bernd Singendonk, a Travelife Approved Auditor

Each month we feature an interview with a Travelife Approved Auditor. We have around 60 independently contracted auditors based around the world that must undergo an intensive training programme before they can audit with us. To continue carrying out audits for Travelife they must complete annual refresher training and a yearly performance review. Click here to find out more about our requirements for auditors.

Location

Cairo, Egypt and Bremen, Germany

Total auditing experience

9 years

Languages

German (native speaker), English (fluent), French (fluent)

Specialisations

Sustainability, quality assurance, hotel operations improvement

In 1992, Bernd worked as the Assistant General Manager for Iberotel Sarigerme Park in Ortaça, Turkey where he took on the delivery of a number of sustainability initiatives well before sustainability had become such an important topic in the tourism industry.

He implemented a range of waste recycling and reduction initiatives before there was a recycling infrastructure available in the location. This included collecting newspapers and other paper waste that was sent to a local paper factory for recycling. He also collected batteries used by guests that were given to flight attendants that took them to Germany where they could be safely handled. The hotel implemented a food waste composting plant with the compost being used in the hotel’s garden. As a result of these initiatives, the hotel received TUI Groups first ever environmental protection award.

Years later, Bernd was the responsible project manager for an initiative between TUI, Club Méditeranné, Kuoni and GIZ: the German Agency for International Cooperation in Morocco. This involved the certification of hotels and tourism destinations, seeking to enhance sustainable tourism offers and practices. In a pilot project, he helped develop or he developed training materials for sustainable for hotel management and operational staff with the aim for the hotels in the project to become certified with a GSTC-recognised standard. That led to Bernd being trained as Travelife Auditor and he continues to audit for us today.

“Every hotel’s journey towards becoming environmentally sustainable depends on the understanding and the commitment of their owners/leaders. It is more critical than ever to start now and get it right.”

Bernd Singendonk

Bernd says that the best part about auditing for Travelife is being able to visit the different departments of a hotel. He finds it very interesting to see how the architecture and operations differ by country in terms of interior design, different sizes of kitchens, storage facilities and technical rooms as well as the landscape of the hotel’s gardens, guest rooms and, of course, how the hotels engage in different environmental and sustainable activities.

In terms of innovation, Bernd recalls one hotel in Bavaria, Germany that offered their guests an incentive so they would rethink the need for having their linens changed daily. In return for opting for less frequent changes, guests could choose either a free drink at the bar, a soup at the restaurant or a free rental of the hotel’s bicycles.

For accommodation providers and businesses looking to implement more sustainable practices, Bernd recommends the following:

Develop a recyling programme

Reduce, reuse, recycle

Use biodegradable packaging

Eliminate paper usage

Conserve water

Consider renewable energy sources

Invest in green projects

Reassess your supply chain

Educate employees

Bernd also suggests that in regions where there is no available recycling system in place, several properties should join forces and set up an initiative to help manage waste separation and disposal. Also, properties should offer guests smaller plates for buffet services to try and avoid excessive food waste.