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Whether positive or negative, we welcome feedback and use it as a means to strive for continuous improvement. You can use the contact form below to tell us about your experiences with our staff, independent auditors, the sustainability performance of our Members or any other aspect of our service. If you wish to make a formal complaint you will find our full complaints policy and procedure below the contact form that also contains details about how to get in touch with us by phone or post.

Our normal business hours are 09:00 to 17:00, Monday to Friday (UK time)

You can view our Privacy Notice at the bottom of this page.

Our complaints policy

Travelife are committed to providing high levels of service and professionalism, whether from our staff members, our Approved Auditors or our contractors. We are also committed to the integrity of our accommodation sustainability certification programme. We take complaints about any aspect of our business seriously and are committed to following our Complaints Procedure that outlines how to complain and how we will respond.