Lamentamos que esta página no esté disponible actualmente en español.
Human Rights in Tourism
and Why Policies Matter
By Hugh Felton, 10 July 2025
In this article, Travelife for Accommodation explores why the tourism industry must ensure fair working conditions and protect vulnerable groups’ human rights.
Tourism is a key factor in creating jobs and strengthening local economic development, however, tourism must assume responsibility for good working conditions and fair living. There are many potentially vulnerable groups working in the tourism industry whose human rights require special protection for example women, migrant workers or indigenous peoples.
Understand the Principles
To help get started on your human rights policy and make sense of what is meant by ‘human rights’ take a look at the Declaration of Human Rights. It is not as long as you think! For example, the first article starts with ‘All human beings are born free and equal in dignity and rights…’ You will notice that all recognised human rights initiatives or relevant legislation such as the UK Modern Slavery Act 2015, or the UK Equality Act 2010 are all derived from this Declaration. If you prefer to listen (6 mins), you can hear the Declaration being read out to the music composed by Max Richte or listen to a bite-sized clip (1.5 mins) on the BBC. When you think about it, it can be emotive, and these recording helps bring the words to life.
The other major framework to be aware of is the United Nations Guiding Principles on Business and Human Rights (UNGPs). This is the authoritative global framework for preventing and addressing negative impacts of business on human rights and are a fundamental tool for addressing these major collective challenges.
Why write a human rights policy
In today’s world, respecting human rights is not just a legal obligation—it’s a reflection of a company’s values and its commitment to doing business responsibly. With increasing awareness and regulatory momentum, human rights are now part of the foundation of sustainable operations. Legislation such as Germany’s Supply Chain Act (2023) and the UK’s strengthened enforcement of the Modern Slavery Act 2015 highlight the expectation that businesses respect and protect the rights, safety, and welfare of everyone affected by their operations.
Beyond compliance, creating a human rights policy helps businesses lead responsibly by ensuring fair treatment and protection of everyone involved in their operations, as well as strengthening relationships with customers and stakeholders. Consumers are increasingly making values-based choices too. According to ABTA’s 2022 Consumer Trends Survey, 59% of travellers expressed concern about how tourism affects local communities and workers.
Make it your own
Googling a template for a human rights policy may seem the logical thing to do, it will certainly help you understand what other companies are doing. However, it is recommended you think about how human rights relate to your organisation, where your business has the most impact/risk and includes your specific supply chain. With an open mind and a growth mindset, writing such a policy will allow you to not only challenge your organisation as a whole, but will also allow you to reflect on how you treat your colleagues, and how you are being treated.
Collaboration is king
It is not recommended to write a policy on your own and present it to your colleagues as the only way forward. It may be clear in your mind, but it is likely some of your colleagues may disagree and they won’t necessarily know what are talking about and can be demotivating for them. Through collaboration however, and by responding genuinely to insights from your team, there is an opportunity for mutual learning. By writing it together you have an opportunity of creating something meaningful and implementable. It is true that this approach will take longer, but it will help in the long run.
Making it happen
I remember writing the human rights policy at ABTA when I was their Sustainability Executive and working out the focus areas. We agreed to start off by articulating our commitment to respecting human rights, and then explaining how we sought to identify, assess, and manage human rights impacts within our value chain. We identified our employees, suppliers, and our customers as a way to do that. Then, we set out how we would manage and implement the policy and importantly act, or remedy any indicators that showed any human rights risks and that importantly that any breach of the policy is reported promptly to the human resources department, or in line with the procedures as set out in our whistle blowing policy.
Once your policy is written, you could start your implementation process by assessing your current suppliers on their human rights performance. For instance, you can run a relatively quick desk-based assessment of your top five suppliers (by spend) as to whether they have a human rights approach and then feedback these findings back to your internal sustainability committee and/or senior leadership team. Then looking ahead, you could review your procurement process, or if you don’t have such a process, you could propose creating one. It is always a two-way street when discussing such matters with your supplier, however, try embrace the notion of being comfortable whilst being uncomfortable when discussing difficult topics! Be clear and precise and of course, as both parties will be on the same journey, it’s often working out the best way to approach it.
In summary
Don’t do it alone and enjoy the process. By working with your colleagues across your organisation you will have the opportunity to develop a policy that means something very special to you and all your colleagues and equally, help you feel proud that you are walking the walk, and not just talking the talk.
Helpful organisations and resources
Hotel Showcase
Esta página es donde destacamos a las propiedades certificadas por Travelife que han superado expectativas.
Noticias de Travelife
Suscríbase para obtener los artículos de sostenibilidad, certificaciones y noticias de última hora directamente en su correo.
Envíenos su opinión
Cuéntenos sobre la sostenibilidad de un hotel certificado por Travelife donde se haya alojado o visitado.





